Privacy Policy

This notice sets out how Golden Crown Casino handles the personal information entrusted to us and the choices you have over it. We hold this data under our Curaçao Gaming Authority and Anjouan Gaming licences.

Last reviewed · Feb 5, 2026

Information we collect

When you register we gather identifying details such as your name, date of birth, email, and residential address, together with the documents needed to confirm them.

As you use the platform we record gameplay logs, transaction records, device fingerprints, IP addresses, and support correspondence.

Certain data is mandated by our licensing conditions and anti-money-laundering duties; without it we cannot lawfully open or maintain an account.

How your information is used

The primary purposes are operating your account, processing deposits and payouts, verifying identity, and meeting the regulatory obligations attached to our gaming permits.

Behavioural and technical signals help us detect fraud, collusion, and problem-gambling indicators so we can intervene where responsible-play policy requires.

Promotional communications are sent only with your consent, and every message includes a one-click way to opt out.

Sharing with third parties

We disclose information to payment processors, identity-verification providers, and game studios strictly to the extent each needs to deliver its service.

Regulators, auditors, and law-enforcement bodies may receive data where a valid legal request or licensing requirement compels disclosure. We do not sell personal information to advertisers.

Retention, security, and your rights

Records are kept for the periods our licences specify — commonly several years after account closure — and are then securely erased or anonymised.

Access to stored data is encrypted and restricted to authorised staff, and we review our safeguards regularly. Subject to applicable law, you may request a copy, correction, or deletion of your data, and we may ask you to verify your identity before acting.

Support & Contacts

  • Golden Crown Casino Data Protection Officer, contactable through the privacy address published in our support centre
  • The customer support desk inside your account for routine data or access requests

This document is a plain-language overview of our practices. Where it differs from binding law, our licence terms, or the records held by our service providers, those authoritative sources take precedence.